GCE

PROCESSING TIME

 

• Standard Approximately 10 to 15 business days from the receipt of ALL required fees, application, and documents.  Though we strive for a 10 to 15 business days turnaround time, evaluations may take longer. 

 

• RUSH Service Rush service is either one business day or three business days from the receipt of ALL required fees (evaluation fee and rush service fee), application, and documents.  Business days are Monday through Friday, excluding national holidays.  If special research is required, and the evaluation cannot be completed within the rush time frame, the applicant will be notified and the Rush Service Fee will be refunded.  Rush service refers to the time necessary to complete the evaluation and does not include mailing time.  Please be aware only RUSH evaluations receive a guaranteed turnaround time. 

 

PAYMENT METHODS

GCE accepts Money Orders, Cashier’s Checks, Visa or MasterCard.   No personal checks will be accepted.

 

TRANSLATIONS AND PHOTOCOPIES

All non-English documents must be accompanied by certified English translations. Photocopies of original documents in native language on which English language translations are based  must accompany the application. All documents become the property of GCE. Photocopies may be acceptable, but original records are preferred. Please contact the university you plan to attend to determine their policy.

 

VERIFICATION

GCE reserves the right to request official documents for verification purposes.  GCE reserves the right to verify any and/or all documents with the issuing institution(s). Some academic institutions require the payment of a fee in order to verify educational credentials.  When an institution requires such a payment, GCE will contact the applicant to pay the fee.

 

REQUEST FOR ADDITIONAL DOCUMENTATION

In case of missing translations or native language documents, the applicant will be notified. An evaluation report will be prepared ONLY after all supporting materials have been submitted to the satisfaction of GCE.  Your signature on the application verifies you have read the application and have sent all academic records and degrees.

 

RETURN ORIGINAL EDUCATIONAL DOCUMENTS

Documents received directly from an institution will be returned to the applicant for the appropriate fee, unless the issuing institution indicates the transcript cannot be released by GCE.

 

REQUESTS FOR CHANGES

Requests for a review of the evaluation, using documents received with the original application, must be made in writing within 90 days of receiving the evaluation.  Changes in the evaluation using documents NOT received with the original application require a new application and full fee.  Once an evaluation is completed no information will be deleted.

 

EVALUATIONS FOR INSTITUTIONS

Applicants are advised to check with the agency or institution to verify a GCE evaluation will be accepted and if the evaluation must be prepared using original educational documents.

 

FORGED AND ALTERED DOCUMENTS

When it has been determined ANY document submitted has been forged, altered, or falsified in any way, the evaluation will become null and void and all third parties indicated on the application will be notified.  Fees are not refunded.  The documents become the property of GCE and will not be returned to anyone.

 

REFUNDS

Refunds are only issued when the amount paid exceeds the amount required for services rendered, and then only the excess amount will be refunded.  No refund will be made when an application is canceled, when the applicant fails to provide the required documentation, or if documents are found to be fraudulent through verification.  Incomplete applications will be held for six (6) months.

 

In the event a Rush Service evaluation cannot be completed within the allotted time, and all required documentation has been submitted, the Rush Service Fee will be refunded.

 

GUARANTEES

GCE guarantees a qualified professional evaluator prepares each evaluation.  Conclusions stated in an evaluation report reflect the judgment of GCE based on the educational system at the time of the applicant’s enrollment.  Evaluations are completed using the best information and resources currently available to professional evaluators in the United States at the time the report was prepared.

 

GCE does not guarantee an applicant will agree with the evaluation report. GCE accepts no responsibility for judgments or interpretations made by an applicant, or by any third party who may disagree with the evaluation report completed by GCE.

 

GCE reserves the right to refuse an application for evaluation.